Return & Refund Policy

Last Updated: July 2026

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may request a return within 7 days of the delivery date if the product is defective, damaged during transit, or significantly different from what was ordered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Due to the nature of lithium batteries and safety regulations, we cannot accept returns for:

• Batteries that have been used, discharged, or improperly handled.
• Products with missing original accessories or manuals.
• Items damaged due to incorrect installation or misuse.
• Custom-built battery packs (unless manufacturing defect).

3. Warranty Replacements

If your battery fails under normal use within the warranty period, we will repair or replace it according to our warranty terms. Please contact our technical support team for troubleshooting before sending any item back. A valid proof of purchase is required for all warranty claims.

4. Process for Returns

To initiate a return, please email us at returns@powerlith.in with your Order ID, a detailed description of the issue, and clear photographs of the product and packaging. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions. Do not return items without an RMA number.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if arranged by us) will be deducted from your refund.